Terms & Conditions

These terms and conditions are between Emergency Action Training Ltd (also known as the supplier) and the customer (customer/ also known as the student).

Onsite Courses (at customer’s premises or location other than the trainer’s premises)

Offsite Courses (premises normally supplied by the supplier)

The customer will confirm course places using an enrolment form per student which is supplied by Emergency Action Training Ltd. The sending out of enrolment forms establishes a legally binding contract between the supplier and the customer whether it be by post, email or in person.

Bookings are placed on the understanding that the following terms and conditions are agreed by the customer.

Onsite Courses
All training courses offered by Emergency Action Training Ltd will be provided by suitably registered and accredited trainers. The trainer will arrive at your premises on the date agreed and half an hour before the agreed course start time to permit setting up of equipment, they will also require time after the course has concluded to pack.

Should you need to cancel your booking or part of your booking and are unable to reschedule you may be subject to the following cancellation fees:

Less than 3 days’ notice: 50% of the course fee
Less than 24 hours’ notice: 100% of the course fee

Cancellations must be received in writing by the due date and must be confirmed as being received by Emergency Action Training Ltd. The preferred method of cancellation is by email.

The date/time stamp of the email will be taken as the time notification for the calculation of any cancelation fees. The use of a read receipt on a cancelation email will not acknowledged as confirmation of cancellation.

Telephone cancellations will not be accepted under any circumstances.

On occasions where the booking has to be cancelled by Emergency Action Training Ltd due to any unforeseen circumstances, it is accepted by the customer that Emergency Action Training Ltd cannot compensate the customer for any losses arising from the cancellation. In these circumstances, the customer will be offered a rescheduled date or a full refund.

If you have booked an onsite course and the site conditions are not appropriate for the provision of training, the customer agrees to abide by the trainer’s decision as to whether the site is fit for purpose and agrees that the full course fee is still payable if training were not to proceed on the basis of unsuitable training conditions.

The training venue must meet acceptable health and safety standards and be conducive to learning with sufficient:

Size
Floor surfaces
Seating
Writing surfaces
Toilet facilities
Heating
Ventilation
Cleanliness
Access to drinking water
Assistance with carrying training kit up stairs if there is no lift

If you are unsure, Emergency Action Training Ltd will be happy to advise you on the suitability of your premises.

Offsite Courses
Emergency Action Training Ltd will offer a range of offsite courses provided by suitably registered and accredited trainers.

Should you need to cancel your booking of an offsite course you may be subject to the following cancellation fees:

Less than 3 days’ notice: 50% of the course fee
Less than 24 hours’ notice: 100% of the course fee
In addition to the above, 100% of the venue booking fees

Payment
A legally binding contract will be formed when Emergency Action Training Ltd sends out enrolment forms with the agreed date stated upon.

You agree to be invoiced by email when Emergency Action Training Ltd once final numbers have been confirmed, with the invoice payable upon return unless prior agreement for credit has been made in writing by Emergency Action Training Ltd.

If you fail to adhere to these conditions, Emergency Action Training Ltd reserve the right to cancel the customer’s course with the full course fees still becoming payable.

Certificates will be held until such time as the course fees are paid in full.

Late payment of invoices are subject to 5% compound interest of the invoice total per 7 day period or part of. The customer accepts that late payment charges can be made after the original invoice has been paid in full if paid late.

General Terms & Conditions for Courses
It is the customer’s responsibility to ensure that students are free from any condition that would affect their capability to carry out any necessary physical/practical assessments. The student must be capable of successfully performing all physical/practical assessments required to complete the course.

Emergency Action Training Ltd should be notified in advance of any course if any student needs assistance in relation to written assessments, this includes notification if the student does not have English as their first language. The customer is free to provide a translator, however all assessments must be carried out in English without the use of an translator.

Emergency Action Training Ltd cannot guarantee that every student will achieve the learning outcomes to pass any course. No refund will be given should a student fail a course.

To be eligible to attend a First Aid at Work Re-qualification course, students must present a valid First Aid at Work certificate issued by a recognised regulated training provider, which is in date on the last day of the re-qualification course. Presentation of the in date certificate must be made prior to the re-qualification course start date.

All students must wear suitable clothing for the course as it is accepted that they may be doing some floor based practical activities or other practical activities.

The trainer reserves the right to remove any student who is felt to be unsuitably dressed for the course.

Lipstick must not be worn during first aid courses

If a student arrives late for a course, or is absent from any session, Emergency Action Training Ltd reserve the right to refuse to accept the student on the course. In these cases the full fee remains payable.

All students must provide photo ID to the trainer on the first morning of the course. Without this they will not be permitted to undertake any part of the course. In these cases the full fee remains payable.

If it will prove difficult to provide photo ID, please contact Emergency Action Training Ltd to discuss other options.

It is the customer’s responsibility to provide lunch for their students, or to ensure that they have been informed to bring their own.

The trainer reserves the right to remove any disruptive student from the course where this is affecting the other students.

Maximum number of students per course is stated on the relevant course page on Emergency Action Training Ltd.’s website. Where more students are booked than permitted on a course, the booking will be treated as separate bookings over the number of days required.

Provision of Services
All services provided by Emergency Action Training Ltd will be conducted at the customer’s premises.

All services offered by Emergency Action Training Ltd will be provided by suitably registered and accredited personnel.

Booking of Services
A booking form will be provided by Emergency Action Training Ltd. The sending out of the booking form establishes a legally binding contract between the supplier and the customer whether it be by post, email or in person.

Should you need to cancel your booking or part of your booking and are unable to reschedule you may be subject to the following cancellation fees:

Less than 3 days’ notice: 50% of the course fee
Less than 24 hours’ notice: 100% of the course fee

Cancellations must be received in writing by the due date and must be confirmed as being received by Emergency Action Training Ltd. The preferred method of cancellation is by email.

The date/time stamp of the email will be taken as the time notification for the calculation of any cancelation fees. The use of a read receipt on a cancelation email will not acknowledged as confirmation of cancellation.

Telephone cancellations will not be accepted under any circumstances.

On occasions where the booking has to be cancelled by Emergency Action Training Ltd due to any unforeseen circumstances, it is accepted by the customer that Emergency Action Training Ltd cannot compensate the customer for any losses arising from the cancellation. In these circumstances, the customer will be offered a rescheduled date or a full refund.

Payment for Services
A legally binding contract will be formed when Emergency Action Training Ltd sends out a booking form. with the confirmed date stated upon.

You agree to be invoiced by email when Emergency Action Training Ltd complete and or deliver the service requested, with the invoice payable upon return unless prior agreement for credit has been made in writing by Emergency Action Training Ltd.

Late payment of invoices are subject to 5% compound interest of the invoice total per 7 day period or part of. The customer accepts that late payment charges can be made after the original invoice has been paid in full.

Access to Premises
The customer understands that Emergency Action Training Ltd may require access to all areas of the customer’s premises, accompanied if wished by the customer, to allow the full execution of the services that Emergency Action Training Ltd have been engaged to provide.

If Emergency Action Training Ltd feel that the premises that the service to be provided at are unsuitable due to lack of toilet facilities, heating, ventilation, cleanliness that is not conducive to the style of property or any health & safety issues, they reserve the right not to deliver all or part of the services booked. In these cases the full fee remains payable.

Data Protection
Emergency Action Training Ltd is registered as a Data Controller with the Information Commissioner’s Office (ICO), with registration number ZA108935

Full details of our registration can be viewed at

https://ico.org.uk/ESDWebPages/Entry/ZA108935

External Quality Assurance Visits
From time to time Emergency Action Training Ltd will have an External Quality Assurance visit by a person appointed by Qualsafe Awards. This is to ensure the quality and content of the course being delivered. It is not always known when an EQA visit will take place, therefore the customer accepts that entry to a building and/or course by an EQA must be permitted.