Training Charter

Qualsafe Awards are the Awarding Organisation of Emergency Action Training

Your right to high quality training
Learners can expect the highest standards of quality training from suitably qualified Trainers, regardless of which Qualsafe Awards Centre they choose

Your right to be treated with respect
All learners will be treated with respect, courtesy and consideration for their dignity, religious and philosophical beliefs. All Staff will treat you politely and pleasantly at all times

Your right to an explanation
If you are not satisfied with the service you receive, you are encouraged to tell the Trainer. You have the right to expect a reasonable explanation.

Your right to make a complainant
If the Trainer is unable to resolve the problem, please follow the steps detailed in the Complaints Procedure.

Complaints Procedure
We adopt a proactive approach to resolving any complaint to the satisfaction of the customer. To ensure that this happens as efficiently as possible, the following steps should be taken.

Resolution by Trainer
Should a learner have a complaint of any nature, this should first be taken up with the Trainer, in private if necessary, who should try to resolve the problem immediately.

Resolution by the Training Centre
If a satisfactory outcome is not achieved with the Trainer, then the problem should be brought to the attention of the Training Centre, who will acknowledge receipt of the complaint within one working day and investigate the complaint immediately if necessary and, in any case, within one week.

The complainant will be informed of the results of the investigation and any action plan that has been put into force to rectify the situation (or prevent a future re-occurrence).

Resolution by the Awarding Organisation
If you do not feel that your complaint has been dealt with to your satisfaction by the Training Centre, your grievance can be investigated by Qualsafe Award. Please contact them at Qualsafe Awards City View 3 Wapping Road Bradford BD3 0ED Tel: 0845 644 3305 or OfQual (public.enquiries@ofqual.gov.uk 0300 303 3344) direct.