Booking of Services
The attendance to your property to carry out the service requested establishes a legally binding contract between the supplier and the customer.
Should you need to cancel your booking or part of your booking and are unable to reschedule you may be subject to the following cancellation fees:
- – Less than 3 days’ notice: 50% of the quoted fee
- – Less than 24 hours’ notice: 100% of the quoted fee
Cancellations must be received in writing by the due date and must be confirmed as being received by Emergency Action Training. The preferred method of cancellation is by email.
The date/time stamp of the email will be taken as the time notification for the calculation of any cancellation fees. The use of a read receipt on a cancellation email will not be acknowledged as confirmation of cancellation.
Telephone cancellations will not be accepted under any circumstances.
On occasions where the booking has to be cancelled by Emergency Action Training due to any unforeseen circumstances, it is accepted by the customer that Emergency Action Training cannot compensate the customer for any losses arising from the cancellation. In these circumstances, the customer will be offered a rescheduled date or a full refund.