Terms & Conditions for Services
These terms and conditions are between Laura & Paul Macadam-Slater T/A Emergency Action Training (also known as Emergency Action Training or the supplier) and the customer (also known as the customer, student or Learner)
Provision of Services
All services provided by Emergency Action Training will be conducted at the customer’s premises.
All services offered by Emergency Action Training will be provided by suitably qualified personnel.
Booking of Services
The attendance to your property to carry out the service requested establishes a legally binding contract between the supplier and the customer.
Should you need to cancel your booking or part of your booking and are unable to reschedule you may be subject to the following cancellation fees:
- – Less than 3 days’ notice: 50% of the quoted fee
- – Less than 24 hours’ notice: 100% of the quoted fee
Cancellations must be received in writing by the due date and must be confirmed as being received by Emergency Action Training. The preferred method of cancellation is by email.
The date/time stamp of the email will be taken as the time notification for the calculation of any cancellation fees. The use of a read receipt on a cancellation email will not be acknowledged as confirmation of cancellation.
Telephone cancellations will not be accepted under any circumstances.
On occasions where the booking has to be cancelled by Emergency Action Training due to any unforeseen circumstances, it is accepted by the customer that Emergency Action Training cannot compensate the customer for any losses arising from the cancellation. In these circumstances, the customer will be offered a rescheduled date or a full refund.
Payment for Services
A legally binding contract will be formed when Emergency Action Training attends your property to conduct the service requested. This service fee will be at the rate quoted either by email, in person on an inspection visit or by telephone.
You agree to be invoiced, which may be delivered in person or sent by email, when Emergency Action Training completes and / or delivers the service requested. The invoice is payable upon return unless prior agreement for credit has been made in writing by Emergency Action Training.
Late payment of invoices are subject to 5% compound interest of the invoice total per 7 day period or part of. The customer accepts that late payment charges can be made after the original invoice has been paid in full. Also that any documents remain in the ownership of Emergency Action Training until full payment of all invoices have been received. In the event of late payment or any disagreement of the agreed invoice amount, it is accepted by the customer that Emergency Action Training has the right to return to the customer’s property to remove the documents pertaining to the invoice in question. The customer agrees that any documents that are still in the ownership of Emergency Action Training will be handed over if so requested.
Access to Premises
The customer understands that Emergency Action Training may require access to all areas of the customer’s premises, accompanied if wished by the customer, to allow the full execution of the services that Emergency Action Training have been engaged to provide.
If Emergency Action Training feel that the premises that the service to be provided at are unsuitable due to lack of toilet facilities, heating, ventilation, cleanliness that is not conducive to the style of property or any health & safety issues (which includes operational kitchens), or there is not an owner, manager or member of staff present at the site/property they reserve the right not to deliver all or part of the services booked. In these cases the full fee quoted remains payable for the abandoned visit and will also be charged for a revisit