Your right to high quality training

Learners can expect the highest standards of quality training from suitably qualified Trainers, regardless of which Qualsafe Awards Centre they choose

Your right to be treated with respect

All learners will be treated with respect, courtesy and consideration for their dignity, religious and philosophical beliefs. All Staff will treat you politely and pleasantly at all times

Your right to an explanation

If you are not satisfied with the service you receive, you are encouraged to tell the Trainer. You have the right to expect a reasonable explanation.

Your right to make a complainant

If the Trainer is unable to resolve the problem, please follow the steps detailed in the Complaints Procedure.

Complaints Procedure

We adopt a proactive approach to resolving any complaint to the satisfaction of the customer. To ensure that this happens as efficiently as possible, the following steps should be taken.

Resolution by Trainer

Should a learner have a complaint of any nature, this should first be taken up with the Trainer, in private if necessary, who should try to resolve the problem immediately.

Resolution by the Training Centre

If a satisfactory outcome is not achieved with the Trainer, then the problem should be brought to the attention of the Training Centre, who will acknowledge receipt of the complaint within one working day and investigate the complaint immediately if necessary and, in any case, within one week.

The complainant will be informed of the results of the investigation and any action plan that has been put into force to rectify the situation (or prevent a future re-occurrence).